BUS-155 Customer Service

Credits: 2
Contact Hours: Lec 2
Tier Rate: Tier I
Emphasis will be on developing customer support, practicing good work ethics in handling customer complaints and dealing with upset customers, accepting diversity in the workforce, demonstrating professionalism through better attitudes and teamwork involvement and developing the social skills needed to sustain customer relationships. Internalcustomer and externalcustomer communication skills will be taught through proper phone use and creating and distributing coherent and consistent messages with emphasis on working together to meet customers’ needs. Skills needed to negotiate conflicts will be taught through problem solving/critical thinking case studies and exercises, as well as planning and goal setting to build positive work environments and promote internal cooperation and communication.